How do dehumidifiers work?
Dehumidifiers extract air and take it through a heat exchanger, where it is heated and vapour is cooled and condensed into water. The resulting water is directed into drainage duct.
What should I do if my dehumidifier is not working?
First check its temperature range and ensure that the plug has been correctly inserted.
Visit FAQ page for questions you might have. If your questions are not resolved, contact us on the phone 1300 654 684, email or through our contact us page. Our technicians will get back to you and help!
What can I do if my dehumidifier is making a loud noise when running?
First, make sure the unit is placed on firm, flat ground. Second, please check the filter mesh. If it’s clogged up with particles, remove the mesh and clean it. If your unit is still producing noise, please contact us, visit our Contact Page.
I have Error Codes showing on my Control Panel. Where can I find a list of Error Codes?
Check your owner’s manual for Error Codes. You can also find and download Manuals on our website. Please contact us for any further questions, visit our Contact Page.
What is the lifespan of AlorAir dehumidifier?
Our units are built to last – our dehumidifiers can last for 8 years or more!
Does AlorAir carry certifications and approvals?
Yes, we have all necessary certifications and approvals. You can rest easy with AlorAir. We have Australian SSA Approval – one of the very few products on the market that do!
Where can I find a Manual for my AlorAir equipment?
You can download and print manuals from our website. Otherwise, you are welcome to contact us, and we can email you a replacement manual.
How do I store my dehumidifier? Especially in the winter?
Ensure you have drained all the water from the unit, and confirm the tube is well drained. Note that the units are not built to be stored outside, therefore should not be left outside in extreme temperatures and rain.
Where can I service my AlorAir product?
Ensure that your unit is serviced by a certified HVAC technician. We have servicing facilities at our headquarters in Melbourne, and servicing partners across Australia. Please contact us to find AlorAir servicing closest to you.
What is AlorAir’s return policy?
Please check AlorAir return policy on our webpage in the Support Menu above. You are most welcome to contact us if you have any questions.
How should AlorAir equipment be shipped?
Please contact us for best shipping method, as this may vary depending on your location.

Ready to chat? Call our team today on 1300 654 684